How do I reset my application preferences?

Resetting app preferences can assist with multiple issues:

• Home Screen is blank or is not responding
• "Launcher Has Stopped" error message
• Default app issues (native apps vs. downloaded 3rd party apps)
• Google app issues
• Missing app icons from the Home screen/App menu
• Device does not ring, but the speaker works

Follow the steps below to reset your app preferences:

1. From the main screen, slide the screen up to display your apps.
2. Tap the "Settings" icon.
3. Tap "System."
4. Tap "Reset options" or "Reset."
5. Tap "Reset App Preferences."
6. Tap "Reset Apps."
7. After 10 minutes power the phone OFF.
8. After 30 seconds, power the phone back ON.

 Use our automated assistant to quickly resolve this issue.

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